How to Open or Move your DEWA Account in Dubai: A Step-by-Step Guide
Dubai is admired the world over for its advanced infrastructure and cutting-edge amenities. The Dubai Electricity and Water Authority (DEWA), which supplies Dubai residents with reliable and sustainable water and electricity, is a crucial component of this world-class system.
New homeowners, tenants, and expats must all learn how to open a DEWA account in Dubai to connect to the city's electricity and water supplies legally. Our step-by-step guide will walk you through the process, smoothing the path as you navigate a move to your new home.
What is DEWA?
DEWA is the sole electricity and water provider in Dubai, supplying over 1.2 million customers. Therefore, whether you're moving to an existing home or a new development, you must set up a DEWA account to ensure you're connected. Failure to obtain your account could not only leave you without your essential utilities, but it could also result in a fine.
A government-owned company, DEWA has positioned itself as a sustainable utility provider with practices that align with Dubai's ambitious clean energy goals. For residents of Tilal Al Ghaf, this neatly aligns with the community's sustainable strategies and BREEAM certification.
How do you open a DEWA account?
To open a DEWA account, you will need:
- A security deposit
- An Emirates ID
- A copy of your passport (for GCC nationals or investors)
- The property title deed or Ejari contract
New residents of Tilal Al Ghaf can turn to our support services for assistance with accessing the required property documentation and details.
You can use the customer registration page on the DEWA website or select the "create account" option on DEWA's Smart App.
If you have chosen to set up a new DEWA account, this is probably because you’re moving into a Dubai home for the first time. For example, if you need a DEWA connection for Tilal Al Ghaf, you should select the Activation of Electricity and Water Move-in option and complete the following steps:
- Select your customer type, choosing between UAE national, expatriate, GCC national, and investor.
- Select your account type, choosing between owner and tenant. Tenants must add the relevant Ejari number and then complete the Ejari registration. If you live in a Free Zone (which is exempt from Ejari), you will be required to provide additional details.
- Next, you will be asked to submit the relevant documents as detailed above. Make sure your images are clear to prevent any delays.
- To activate your account, you must now pay your security deposit and activation fees. Once payment has been received, you have completed your DEWA setup for a new home, and you will need to wait to be connected.
- Enter your new Ejari and/or premise number.
- Ensure your account details include the contract account number for the property you are vacating, and specify your chosen move-out date.
- You will receive a reference number that allows you to track the switch-off of utilities at your old address and the switch-on at your new home
How do you move your DEWA account?
If you already live in Dubai but are relocating, you need to contact DEWA to update the address on your existing account.
To move a DEWA account, Dubai residents should select the Transfer of Electricity Water Move To option and complete the following steps:
How much are the DEWA fees?
- Connecting electricity and water meters: 100 AED for a small meter and 300 AED for a large meter
- Registration fee: 10 AED
- Innovation fee: 10 AED
- Knowledge fee: 10 AED
DEWA offers customers 17 different payment options, including ePay and mPay.
You will be required to pay a security deposit of 2,000 AED for an apartment and 4,000 AED for a villa. There are also activation charges:
When will I be connected?
It generally takes 15 hours for services to be connected after fees have been paid. You can contact DEWA if you would prefer connectivity on a different date. If you are moving home, your old residence will be disconnected on the move-out day you entered on your account.
A seamless relocation process for new residents
Residents of the vibrant communities at Tilal Al Ghaf are treated to innovative and reliable infrastructure, which, in partnership with DEWA, enhances their modern homes. Whether you're a Dubai resident moving to a mansion in our new Bo Monde enclave, an investor growing their property portfolio, or an expat who is new to the utility procedures in Dubai, our professional support team can guide you through your relocation process and ensure your property is connected to DEWA's supplies when you're ready to move in.
